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Store Policies
Returns Cancel your order Claims Shipping, arrival time, and fees to the US Shipping, arrival time, and fees to International Countries Legal disclaimer In order to return merchandise, you must obtain an RMA number by emailing us at returns@dearperfume.com with your order confirmation number. You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges. We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully. We require the following information to process your return. (If this information is not included, we will be unable to process your return. RMA number (Please request one by emailing us at returns@dearperfume.com) Please return the merchandise to: RETURNS DEPARTMENT Care of DearPerfume.com 104 Parkway Drive South Hauppauge, NY 11788 USA All returns must be shipped back using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation) Any package that has not been received by our Returns Department and tracking information cannot be provided, will be the sole responsibility of the shipper. *Please allow up to 14 business days to process your return or exchange. If your package is returned to us marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee. Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact us at cancel@dearperfume.com You must notify us within 15 days from the date of your order if you did not receive it. Shipping, arrival time, and fees to the US US Shipping All U.S. orders are shipped via a trackable shipping carrier (DHL, UPS or FEDEX). Exception: orders shipping to Alaska, Hawaii, Puerto Rico, P.O. Boxes and military addresses will ship via USPS Priority Mail with a delivery confirmation. DearPerfume.com will supply a tracking number for every order that has been shipped. Each day, you will receive an automated email from us indicating all of your orders that have been shipped that day. Orders are shipped, on average, within 24-48 hours from the time that the order is placed. Therefore, most of your customer's orders should be received within 4-10 business days from the time that you place your order. Click here for Shipping cost to the US table fee. Shipping, arrival time, and fees to International Countries All International Orders are shipped via a trackable shipping carrier (DHL). DearPerfume.com will supply a tracking number for every order that has been shipped. Each day, you will receive an automated email from us indicating all of your orders that have been shipped that day. Orders are shipped, on average, within 24-48 hours from the time that the order is placed. Therefore, most of your customer's orders should be received within 4-10 business days from the time that you place your order. Perfumes are subject to duties and taxes which vary from country to country. Charges for customs clearance must be paid by you when you receive the shipment. This is mainly because we do not have control over this charges. We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice. | |||
    
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